It all starts here. Identifying the need for improvement is the first step towards improvement itself.
By itself, or with our help, the client identifies critical business areas in need of optimization, and establishes a hierarchy, from the most to the least critical.
With this information, our teams will know where to focus first, in terms of Business Process Optimization.
In order to accomplish a successful Business Process Optimization, we must know the company we are going to work with quite well.
Therefore, it's essential to identify the key processes and support processes, as well as the actors involved and affected by both.
In this stage, we'll ascertain all the locations related to these processes.
All the information gathered in this step is crucial to the following stages.
After collecting all the relevant information about working processes, we take steps to analyze them using the BPMN application, which will allow us to better understand the processes themselves and as a part of the whole infrastructure.
Subsequently, the processes will be reorganized, in an effort to improve efficiency.
The roles performed by the various actors must also be subject to analysis and optimization, given their importance to the overall success of the company.
The key processes that have been redesigned and reengineered will now be enhanced tight integration with one or several information technology platforms.
These platforms are specifically developed for each client, allowing a much more refined and customized approach.
We adapt the necessary hardware and software to the needs of each particular case.
A series of quality assurance and integration trials are conducted to ensure the adaptiveness of the solution to the client's infrastructure.
Another important aspect of this stage is the scheduling of theoretical and practical training sessions to all future users, promoting an early and consistent familiarization with the technology, before it is incorporated into their daily routine.
Optimization is an iterative process. After implementing the reengineered process scheme, we look closely at the way the new processes have helped the organization's workflow, in search of ways to further optimize them.
There's always room for improvement!